1. Q1What are MISUMI's office hours?


    Monday to Friday (9:00am to 6:00pm)
    Saturday (9:00am to 1:00pm)

  2. Q2What are the "System Requirements"?/ I can’t see the website. / Website display has collapsed.


    The following web browsers are recommended to view our website:
    1. Microsoft Internet Explorer
    2. Firefox

    The website may be inoperable or may not display properly if your web browser is not one of the recommended browsers, or depending on your browser configuration, even when used in conjunction with a recommended browser.

    If you are not using one of the web browser versions above, we recommend you to update your web browser.

  3. Q3How can I stop receiving your e-mail blast?


    You may click on the ‘’Unsubscribe’’ link at the bottom of our EDM.

  4. Q4Is there a community page of MISUMI?


    We have a Facebook page. Please see our site.

  5. Q5I cannot download the CAD data for a product.


    CAD data may not be available for some parts. If you need CAD data that is not available on our website, please kindly contact MISUMI.

  6. Q6Where can I request for the item which is not listed in Catalog?


    For additional modification requests or special quote requests from drawings for MISUMI brand products, please contact our Customer Service Team at (60) 3 7960 8499 or e-mail to cs@misumi.com.my. We may not be able to support your requirements depending on the modification details.

  7. Q7What is Web Ordering System (WOS)?


    Web Ordering System (WOS) is MISUMI’s next generation online quote and order platform. It is a reliable, faster and easier way of ordering MISUMI products.

  8. Q8The page does not display or transition properly. What should I do?


    Please check your browser settings, in the following order.
    Screen shots are taken from Microsoft Internet Explorer 11.

    1. Page reload

    Press and hold the [Ctrl] and [R] keys on the keyboard.

    * Contents you entered may disappear. Use temporary storage function or refrain from the contents.


    2. Clearing your cache

    (1) Click [Tools] → [Delete Browsing History]

    (2) Check only [Preserve Favorites website data]、[Temporary Internet files and Website files ] → [Delete]

    Clearing your cache


    3. Confirm security level

    (1) [Tools] → [Internet options]

    (2) [Security] → [Internet] → [Default level] → [Medium-high]

    * Unnecessary if you can not click [Default level]

    Confirm security level 01
    Confirm security level 02


    4. Set up trusted sites

    (1) [Security] → [Trusted sites] → [Default level] → [Medium] → [Sites]

    (2) Type [https://*.misumi-ec.com/], [http://*.misumi.jp/] and [https://*.partcommunity.com] → [Add] → [Close]

    Set up trusted sites 01
    Set up trusted sites 02


    5. Accept cookies

    (1) [Privacy] → [Advanced]

    style="margin-bottom: 10px;"(2) Check [Override automatic cookie handling] → chose two [Accept], Check [Always allow session cookies] → [OK]

    Accept cookies


    6. Set Pop-up blocker

    (1) [Privacy] → Check [Turn on Pop-up Blocker] → [Settings]

    (2) Check [Show Notification bar when a pop-up is blocked] → Blocking level [Medium] → [Close]

    Set Pop-up blocker